This is where 'everything else' goes.

Where Was My Head Today?

Filed under: Life — Tags: , , , — Wigi @ 9:10 pm October 30, 2008

Today was a very distracting day… my mind was elsewhere… and it got me in trouble… twice.

I was at the local burrito place, and after lunch I felt the need to return some of the iced tea I had for lunch. I had my sunglasses on… and the restaurant was crowded. I walked into the bathroom, and as I was walking in, a woman behind me says, “Um, excuse me…”

I looked at her, and she smiled… and I looked into the bathroom, and on the door… and there was the sign that said, “Women” on it.

Oops.

Later, I was at the bank, and I was waiting in line, and the floor manager was working one of the windows… I know her rather well… we’re on a first name basis… and I noticed from a distance that she had a pendant on that was right down in her cleavage. From a distance, the pendant looked like some sort of halloween ornament… it was orange and black. I am not sure whether the pendant or the cleavage was more compelling to me… but no matter… because when I got to her window, I noticed it wasn’t a halloween thing at all. Autumnal, yes. But not a pumpkin. So I blurted out, while staring at her cleavage, “Oh, that’s not a pumpkin!”

Oops.

Kid Chow

Filed under: Life — Tags: , , , — Wigi @ 9:15 pm October 21, 2008

I don’t have kids.
I never wanted kids.
Actually,
I did once.
But I laid down,
and the feeling went away.
My partner has kids.
They’re really kids in adults clothing.
One of the kids has kids.
The kid’s kid spent the weekend with us.
So,
it was off to the store.
To get food for the kids’s kid.
Broccoli
and chocolate milk.
And bread,
and ham.
Cereal and regular milk, too.
So as I navigated the aisles,
food for the kid’s kid filled the basket.
And then I noticed it.
Froot Loops.
But not the cereal.
Cereal straws.
Adults would call these ‘cookies’.
Except they’re Froot Loop-colored
and flavored.
I guess they’re a guise.
“Drink all your milk, Jenny.”
slurppppppppp.

No sugar shortage here.

Who Names Birds?

Filed under: Life — Tags: , , — Wigi @ 9:09 pm

I was just reading an article in The Washington Post about a bird, the bar-tailed godwit, that migrated nonstop from Alaska to New Zealand. It is a fascinating story…

But I got distracted.

What kind of a name is ‘godwit’?

Definitely not a ‘Merican name. If an American had named it, it would have been a “Curved-nosed asskicker” or something like that.

Obviously, there have been some sane, normal ornithologists. Blackbird. Red-winged blackbird. Bluebird. Raven. Stellar’s jay. Here’s a name that was obviously inspired in Arkansas: red-necked grebe.

And then there’s “Yellow-bellied sapsucker”

Here’s the test: get a bird book. Go to a manly bar, and dare someone to open to any page, and read the names of the birds aloud.

See if you don’t get your nose curved and ass kicked!

The Intangibles

Filed under: Life — Tags: , , , — Wigi @ 9:28 pm October 18, 2008

It is Saturday morning, and my usual Saturday ritual is without direction.

My partner and I have made it a habit to take off on most Saturday mornings to get breakfast somewhere. For a long time, we went to a place in midtown, where we found good food and a very friendly server, who was the inspiration for a blog I wrote way back when entitled Sunny Side Up. When we went, we would always try to sit in her section, but even when we didn’t (or couldn’t), she would always come by and say hello.

Since that time, our favorite server has departed for greener pastures. We hadn’t heard that she left… we went a few times and noticed that she was missing… but for all we knew, she was on vacation or something. The strange thing was, the quality of the food seemed to drop, too. The eggs weren’t cooked correctly, things would be cold… Nothing else had changed… same owners, same crowd.

After three or four visits, we concluded that our friend had left… but more importantly, we weren’t enjoying the food, and we were not enjoying our visits to this particular restaurant. I don’t know how or why, but the departure of one server had made a profound difference in the quality of the entire experience… not just the service, but the food, too.

I must say that I am a creature of habit, and that might be a part of it. There is a convenience store that I go to on weekday mornings for coffee… and there is a rather pleasant guy there that I joke around with… and while I don’t go out of my way to go there to see HIM, if he didn’t make the visit a pleasant experience, I might get my coffee elsewhere.

There’s something to be said for being seen as a ‘regular’. You don’t really get any better service… or at least, you shouldn’t. But it is nice to be recognized, and it is nice that you get some value out of your visit that goes beyond just the item you pay for.

Back about fifteen years ago my job took me to Pearl River, LA for an extended work trip. At the time I was living in California, so there was a slight amount of culture shock that I experienced in the five weeks there… but it showed up most interestingly when I would go out to eat. Pearl River isn’t very big, so when you stopped in at a place, it only took one or two visits before people started to know who you were.

The most striking thing I noticed was when you left a restaurant (or any other place, for that matter), the server would say, “Y’all come back and see us…” Of course, this is just the bayou way of saying ‘please come again’, but it was so different from what I was used to that it made an impression on me… and I would suggest that it was subtly but substantively different, though I wasn’t sure of that at first. I became sure when I went to a diner in downtown Pearl River. A co-worker and I walked in and sat down. We immediately attracted withering stares from a woman standing behind the counter. The interesting thing was, this woman looked and sounded exactly like one of the women who worked in our Pearl River office…

The woman came to our table, and started quizzing us about who we were – apparently Pearl River doesn’t get too many visitors… especially visitors with a distinctive non-bayou accent. When we told her where we worked, her entire countenance changed. It turned out that she was the twin sister of the woman at our office. We went from suspicious carpetbaggers to long-lost relatives in the span of a sentence. And when we left and she said, “Y’all come back and see us…” you could tell that she would have been disappointed if we hadn’t.

I think a lot of owners and managers don’t look at the intangibles when it comes to marketing their products and services. I hate going to Costco or Sam’s Club, because I feel like the relationship part of the experience is stripped out so that customers can save fifty cents on a twenty pound tub of grated cheese. But, at least for me, the whole experience is important. When I go out to eat, I want to enjoy the entire experience. When I go to a store, I’d like to know that there’s someone there that wants to help me, if I need it.

After my partner and I realized that our favorite server had bolted from our breakfast haunt, we started looking for a new place to go. We found a place, and immediately liked it… but our second visit was troubling – when there were errors in our order, the server had excuses rather than solutions. The third visit was worse than the second… the food was room temperature, and the service was slow. So today, we’re without a breakfast haunt.

A couple of weeks ago I was walking out of the grocery store, and I ran across my wayward server friend. She immediately saw me and ran over and hugged me. I told her how much we missed her, and that we don’t go there anymore, since she’s not there. She could barely hide her contempt for her former employer… and she thought we were sweet for changing our habits when she left. She told me that she had a new job, and she was working at a different restaurant. Unfortunately, she’d taken a job with a one of the chain restaurants… and as much as I like her, it isn’t enough to get me to go eat there. I am glad she’s landed on her feet… but finding her didn’t solve my problem.

So now I am getting hungry, and it looks like it will be me cooking… which is fine… I like to cook. But in the meantime, my Saturday morning quest continues, for je ne sais pas…

The Next Logical Step…

Filed under: Life — Tags: , , — Wigi @ 9:35 pm October 7, 2008

Consider these scenarios:

It is Sunday afternoon. Too late for lunch, too early for dinner. You’ve just finished watching your favorite football team win. The weather outside is terrible.

It is the middle of the night. You wake up. You go to the bathroom. You lie back down, but you can’t get to sleep.

You’re getting ready for a date. Your date calls, and he/she has to cancel, because they have a nasty case of food poisoning.

You’re sitting in front of your television. You’re not paying attention. Suddenly you hear the sound coming from the TV: “WHEEL… OF… FORTUNE!!!”

What do these scenarios have in common? In all of these cases, you reach for your remote, and start looking for “Law and Order” reruns. The problem is, you can’t find them. You search them all – NBC, TNT, TBS, Bravo, USA, who-knows-where-else. But it isn’t not on NOW… but in an hour… there it is. No, I wouldn’t rather watch “Larry King Live.” Or C-Span (or C-Span 2).

I think it is time for a “Law and Order” channel. No Muss. No Fuss. One click, and it’s All Lennie Briscoe, All The Time.

We’d all sleep better.